Automate Entry of Sales Orders from WhatsApp into Your ERP System
Daniel Emaasit
CEO, Logistify AI
TLDR
The Logistify AI Assistant automates the manual process of entry of sales orders from WhatsApp into your ERP, in real-time! The value: 90% reduction in labor costs, 90% reduction in return orders due to data-entry errors, & 50% faster order fulfillment.
The Problem
Recently, we visited a manufacturer of bakery products in Nairobi, Kenya, who described the manual process of sales-order collection in their sales department. Almost 70% of their incoming sales orders arrive via Phone calls, SMS, and WhatsApp. 25% arrive via email from Modern Trade customers such as supermarkets, hospitals, and schools. Finally, 5% come via their e-commerce platform. They receive on average 1,500 orders per day.
They have dozens of data-entry clerks scanning sales emails, WhatsApp groups, and SMS to extract sales orders and manually enter them into their SYSPRO ERP. The regional sales managers described two major frustrations:
- It's error prone — almost 10% of return orders are due to data entry errors in quantities or SKUs ordered, leading to millions of shillings in lost sales.
- It's time consuming — dozens of data entry clerks spend 90% of their working hours on order entry alone, which delays fulfillment and reduces customer satisfaction.
- It's labor intensive — the company spends millions of shillings in labor costs that could be eliminated.
The Coordination Tax: The $1.6 Trillion Cost of Running Supply Chain on Human Hands
The CEO's thesis on why every manual handoff in your supply chain is a hidden tax — and why AI Agents are the only way to eliminate it.
Read the memoThis challenge is not unique to WhatsApp orders — it is part of a larger coordination problem that runs across the entire order-to-cash cycle. Our CEO's memo on the Coordination Tax explains why this gap between communication channels and systems of record has persisted for so long, and what it costs the industry at scale.
The Solution
We've built the Logistify AI Assistant to solve this problem. It's like ChatGPT for logistics and supply chain managers. It automatically fetches sales orders from WhatsApp and inserts them into your ERP system in real-time.
- 90% reduction in labor costs of data entry clerks
- 90% reduction in return orders due to data-entry errors
- 50% faster order fulfillment which increases customer satisfaction and repeat orders
How do I get started?
Simply email us at daniel@logistify.ai or WhatsApp +254 115 395572 with a workflow you need automated, and we'll help you skip the waitlist and onboard you personally.
