Dock Scheduling Agent
Confirmed carrier appointments, without the phone tag.
The trucking industry loses billions to detention because appointments are still coordinated through fragmented messages and calls. Logistify handles carrier booking requests across every channel, returns confirmed appointments to both sides, and keeps your coordinators focused on the exceptions that affect the day.
The Problem
Your coordinators spend 40% of their day on scheduling calls.
Traditional dock scheduling portals assumed carriers would change their behavior and log into a new web app. They don't. Carriers communicate via WhatsApp, email, and phone calls — especially in Africa, South America, and Southeast Asia. So coordinators spend hours every day answering booking requests, negotiating slots, confirming appointments, chasing ETAs, and handling no-shows. When communication breaks down, trucks wait at the dock — costing you and the carrier money.
The Solution
Send us carrier requests. We return a working dock schedule.
Logistify receives appointment requests from every carrier channel — WhatsApp, email, voicemail, or SMS — and runs the scheduling workflow for you. We check availability, offer and confirm slots, update your dock schedule, notify both parties, and prepare day-of exceptions such as delays or no-shows for fast resolution.
How it works
How Logistify delivers the work
Carrier sends a booking request
A driver in Lagos sends a WhatsApp message. A carrier in Manchester sends an email. A dispatcher in São Paulo leaves a voicemail. The agent captures all of them.
AI checks availability and offers slots
The agent checks your dock calendar in real-time and responds with available time slots that match the carrier's preferred window — automatically.
Slot confirmed, both parties notified
Once agreed, the agent sends a confirmation to the carrier and updates your internal dock schedule. No human coordinator needed.
Day-of management and exception handling
The agent monitors ETAs, pings carriers who are running late, reschedules no-shows, and backfills empty slots — all automatically, keeping your dock running at capacity.
See it in action
Watch our team run the Dock Scheduling Agent
Our team uses the AI Agent to handle the workflow, review exceptions, and return the completed work through your existing systems.
Capabilities
Everything you need. Nothing you don't.
Any-channel booking
Accepts appointment requests via WhatsApp, email, voicemail, and SMS. No portal login required for carriers.
Slot assignment by load and capacity
Assigns dock slots based on load type, carrier history, dock capacity, and the carrier's preferred window.
Proactive exception management
Detects at-risk appointments 2–3 hours before the window and contacts carriers automatically to resolve issues.
Natural language rescheduling
Carriers reschedule by replying in plain language — "can't make 2pm, can we push to 4?" The agent handles it.
Real-time dock calendar
A live dashboard shows all appointments, statuses, ETAs, and exceptions — updated in real-time as the agent works.
No-show backfilling
When a carrier misses their window, the agent immediately contacts the next carrier in queue to fill the slot.
Input channels
Works with how your people already communicate
ERP integrations
Connects to your existing systems
Don't see your ERP? Contact us — we add new integrations on request.
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