Cancellation Policies
Logistify AI allows Warehouse Partners to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both Shippers and Warehouse Partners alike. Each listing and reservation on our site will clearly state the cancellation policy. Shippers may cancel and review any penalties by viewing their shipping plans and then clicking ‘Cancel’ on the appropriate booking. A Warehouse Partner will be able to see the number of bookings a shipper has canceled over the previous 12 months when the shipper submits a request to book.
Flexible: Full refund 1 day prior to shipment arrival
- Maintenance fees are always refunded if the shipment was not checked in.
- The Logistify AI service fee is refundable if the Shipper cancels before the booking starts. If a Shipper makes a booking that overlaps with any part of an existing booking, we won’t refund the Logistify AI service fee if they decide to cancel.
- Rental fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.
- If there is a complaint from either party, notice must be given to Logistify AI within 24 hours of check-in.
- Logistify AI will mediate when necessary, and has the final say in all disputes.
- A booking is officially canceled when the Shipper clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
- Cancellation policies may be superseded by the Shipper Refund Policy, extenuating circumstances, or cancellations by Logistify AI for any other reason permitted under the Terms of Service. Please review these exceptions.
- Applicable taxes will be retained and remitted.
3:00 PM
For a full refund of rental fees, cancellation must be made a full 24 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time.
3:00 PM
If the Shipper cancels less than 24 hours before check-in, the first night is non-refundable.
11:00 AM
If the shipment arrives and the Shipper decides to check out early, the rental fees for the days not spent 24 hours after the official cancellation are fully refunded.
